Collision Repair Automotive Sales and Service Certificate


This program is designed to prepare students for customer service and sales positions in the automotive industry. It provides students with a basic knowledge of automobile operations, general maintenance requirements, damage appraisal procedures along with marketing and management principles. The certificate will enable students to work in a variety of non-technical areas in an automobile dealership, repair shop, or insurance company as a service representative, salesperson, or estimator.

To earn a certificate, students must complete the required courses as listed with a grade of C or better. At least 50% of all course work must be completed at Cypress College.

Required Courses are listed in suggested sequence (17 units):
ACR 012 CCollision Damage Appraisal3
AT 110 C Introduction to Automotive Technology4
MKT 094 CBuyer Behavior0.5
MKT 097 CCustomer Relations0.5
MKT 208 CPrinciples of Selling3
MKT 222 CPrinciples of Marketing3
MGT 266 CHuman Relations in Business3
Total Units17