Associate in Science Degree Airline Customer Services


The Airline Customer Services Program provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this degree will develop an advanced understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline.

To earn an Associate Degree students must complete:

  1. all major course requirements with a grade of C or better
  2. Cypress College Native General Education requirements; California State University General Education Breadth requirements (CSU GE Breadth) or IGETC General Education requirements
  3. the cultural diversity and reading requirements
  4. any elective courses to complete a minimum of 60 units, and
  5. have a minimum GPA of 2.0.

At least 50% of all major course work must be completed at Cypress College. Courses that fulfill major requirements for an Associate Degree at Cypress College might not be the same as those required for completing the major at a transfer institution offering a Baccalaureate Degree. For information on specific university requirements, please consult with your counselor, or visit the Transfer Center.

Required Courses shown in numeric sequence (27 units):
ATC 101 CIntroduction to Travel Careers3
ATC 102 CCareer Communication/Portfolio3
ATC 174 CDestinations: Americas/Europe3
ATC 175 CDestinations: Africa/Pacific3
ATC 182 CCultural Tourism3
or ATC 256 C Crew Resource Management
ATC 183 CCustomer Care: Airline/Travel3
or ATC 274 C Passenger Services and Safety
ATC 192 CAirline Reservations: SABRE3
ATC 270 CAirline Operations3
ATC 271 CAirport Operations3
Electives: To complete all major course requirements, students must complete 8 elective units from the list below (if not already taken as a required course) for a total of 35 units:8
Homeland Security3
Aviation/Transportation Security3
Disaster Preparedness/Response3
Private Pilot4
Cultural Tourism3
Customer Care: Airline/Travel3
Flight Simulator Private Pilot1
Crew Resource Management3
Passenger Services and Safety3
Public Relations3
Aviation/Travel Internship3
Aviation/Travel Seminar0.5-12
Independent Study0.5-2
Total Units35