Automotive Service Advisor Skills Certificate

PROGRAM CODE: 2C00052
(Approved by the NOCCCD Board of Trustees. Not approved by State Chancellor’s Office. Not eligible for Financial Aid)

The Automotive Service Advisor Certificate requires a total of 17-19 units of which 12 units are in required courses. An additional 5-7 units must be chosen from the restricted units listed below.

Required Courses (12 units):
AUTO 055 FAutomotive Business Management5
BUS 180 FSmall Business Management3
CIS 100 F Introduction to Personal Computers4
Restricted Electives (5-7 units):5
Automotive Specialty Practice2
Automotive Fundamentals4
Human Relations in Organizations (formerly Human Relations in Business)3
Total Units17

Outcome 1: Describe the procedure for properly replacing a fuel injector.

Outcome 2: Describe the procedure for properly handling an angry customer.