Automotive Service Advisor Certificate
Division: Technology and Engineering
PROGRAM CODE: 2C40647
The Automotive Service Advisor Certificate (formerly Automotive Service Advisor Skills Certificate) is designed to provide the student with entry level employment skills needed in the area of automotive service advising, service consulting, customer greeting, and repair order dispatching. A student can seek employment in new car dealerships, specialty repair shops, and franchise automotive repair facilities. The course work will develop a student’s understanding of the major automotive systems and their ability to communicate malfunctions to a customer. The proper calculations of repair costs and the completion of industry recognized repair orders will also be covered in the course work. This certificate requires a total of 18.5-22.5 units. A minimum grade of C is required in each course taken.
|Required Courses (9.5 units):|
|AUTO 131 F||Automotive Fundamentals||4.5|
|CIS 148 F||Introduction to Personal Computer Communications||2|
|MKT 208 F||Principles of Selling||3|
|Restricted Electives (9-13 units):||9-13|
|Internship in Automotive||2-4|
|Automotive Business Management||5|
|Automotive Electrical and Electronic Systems||5|
|Engine Rebuilding and Repair||8|
|Engine Performance and Drivability||8|
|Brake and Suspension Systems Repair||8|
|Automatic Transmission Fundamentals||3|
|Automotive Air Conditioning||4|
|Small Business Management||3|
|Human Relations in Organizations (formerly Human Relations in Business)||3|
Outcome 1: Prepare repair orders that reflect an accurate representation of the customer concern.
Outcome 2: Explain the proper operation and malfunction of automotive systems in a clear and concise manner to customers.
Outcome 3: Estimate the automotive repair cost and discuss the repair options with a customer. Follow up with the customer after the completion of repairs.
Outcome 4: Demonstrate professionalism and courtesy to fellow employees and customers. Adhere to high ethical standards in all business transactions.