Automotive Service Advisor Certificate
Division: Technology and Engineering
PROGRAM CODE: 2C40647
The Automotive Service Advisor Certificate (formerly Automotive Service Advisor Skills Certificate) is designed to provide the student with entry level employment skills needed in the area of automotive service advising, service consulting, customer greeting, and repair order dispatching. A student can seek employment in new car dealerships, specialty repair shops, and franchise automotive repair facilities. The course work will develop a student’s understanding of the major automotive systems and their ability to communicate malfunctions to a customer. The proper calculations of repair costs and the completion of industry recognized repair orders will also be covered in the course work. This certificate requires a total of 18.5-25.5 units. A grade of C or better is required in each course taken.
| Code | Title | Units |
|---|---|---|
| Required Courses (14.5 units) | ||
| AUTO 100 F | Automotive Fundamentals (formerly AUTO 131 F) | 4.5 |
| AUTO 197 F | Automotive Service Management (formerly AUTO 055 F) | 3 |
| CIS 111 F | Introduction to Information Systems | 4 |
| MKT 208 F | Principles of Selling | 3 |
| 4-11 | ||
| Automotive Engine Rebuilding (formerly AUTO 081 F) | 8 | |
| Automotive Engine Repair (formerly AUTO 070 F) | 7 | |
| Automotive Cylinder Head Repair (formerly AUTO 091 F) | 4 | |
| Automatic Transmission Fundamentals (formerly AUTO 086 F) | 3 | |
| Automatic Transmissions (formerly AUTO 084 F) | 8 | |
| Automotive Powertrains (formerly AUTO 060 F) | 5 | |
| Automotive Suspension and Wheel Alignment (formerly AUTO 083 F) | 8 | |
| Automotive Brake Systems (formerly AUTO 073 F) | 7 | |
| Automotive Electrical and Electronic Systems (formerly AUTO 065 F) | 5 | |
| Automotive Heating and Air Conditioning (formerly AUTO 089 F) | 4 | |
| Automotive Engine Performance and Drivability (formerly AUTO 082 F) | 8 | |
| Automotive Fuel Systems and Advanced Drivability Diagnosis (formerly AUTO 088 F) | 4 | |
| Automotive Emission Control Systems and Advanced Diagnosis (formerly AUTO 090 F) | 6 | |
| Automotive Specialty Practice (formerly AUTO 050 F) | 2 | |
| Automotive Internship (formerly AUTO 051 F) | 2-4 | |
| Total Units | 18.5-25.5 | |
Outcome 1: Demonstrate an understanding of automotive systems through discussion with a customer concerning their vehicle malfunction.
Outcome 2: Compose automotive repair orders that reflect an accurate representation of the customer concern.
Outcome 3: Estimate the automotive repair cost and discuss the repair options with a customer.
Outcome 4: Demonstrate professionalism, courtesy, and high ethical business standards during all phases of the repair process including the post repair follow up communication.
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