Google IT Support Professional Pre-Apprenticeship
Certificate of Completion
Program #3P43318
The Google IT Support Professional Pre-Apprenticeship certificate is designed for and aligned with Google’s IT Support certificate. Students who complete this certificate will be exposed to and become proficient in the IT Technical Support field. This certificate combines the necessary IT skills to make sound IT decisions, to troubleshoot and resolve IT-related issues. Students will gain valuable professional skills in customer service, trouble shooting, network protocols, cloud computing, windows operating system, Linux command line, systems administration, encryption algorithms and techniques. The certificate prepares students for entry into a formal apprenticeship program and/or other entry-level jobs as an IT/Computer Support Specialist.
To earn a certificate, students complete the required and elective courses as listed with a grade of P (pass). The exception is for WFPR 100 Career Skills and Resource Lab and/or WFPR 101 Virtual Career Skills and Resource Lab courses. If those courses are required or listed as an elective, students will not receive a grade and instead must complete at least 36 hours in either WFPR 100 Career Skills and Resource Lab or WFPR 101 Virtual Career Skills and Resource Lab. For programs/courses that allow credit for prior learning, at least 75% of all course work must be completed at North Orange Continuing Education. (Contact the CTE Office to learn more about which courses offer credit for prior learning).
| Code | Title | Hours |
|---|---|---|
| Required Core Courses (354 Hours) | ||
| CIST 100 | Information Technology (IT) Technical Support Fundamentals | 54 |
| CIST 105 | The Bits and Bytes of Computer Networking | 54 |
| CIST 110 | Operating Systems and Becoming a Power User | 54 |
| CIST 115 | System Administration and IT Infrastructure Services | 72 |
| CIST 120 | IT Security: Defense Against the Digital Dark Ages | 72 |
| WFPR 105 | Build Your Career | 12 |
| WFPR 100 | Career Skills and Resource Lab | 36 |
| or WFPR 101 | Virtual Career Skills and Resource Lab | |
| Total Hours | 354 | |
Plan of Study
| First Year | |||
|---|---|---|---|
| First Semester | Hours | Second Semester | Hours |
| CIST 100 | 54 | CIST 115 | 72 |
| CIST 105 | 54 | CIST 120 | 72 |
| CIST 110 | 54 | WFPR 100 or 101 | 36 |
| WFPR 105 | 12 | ||
| 174 | 180 | ||
| Total Hours 354 | |||
List of Courses
CIST 100 Information Technology (IT) Technical Support Fundamentals
This course is the first of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will be introduced to the world of Information Technology. Topics include: computer hardware, Internet and security, managing computer software, networking and security, understanding/installing operating systems, troubleshooting, and customer service. (Apportionment)
CIST 105 The Bits and Bytes of Computer Networking
Prerequisite(s): CIST 100 Information Technology (IT) Technical Support Fundamentals.
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. In this course, students will learn a full overview of Computer Networking. Topics include: the fundamentals of modern networking technologies and protocols, and overview of the cloud, practical applications, and network troubleshooting. (Apportionment)
CIST 110 Operating Systems and Becoming a Power User
Prerequisite(s): CIST 105 The Bits and Bytes of Computer Networking.
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. In this course, students will learn about the main components of an operating system (Windows, Linux, OS, etc.) and how to perform critical tasks like managing software and users and configuring hardware. (Apportionment)
CIST 115 System Administration and IT Infrastructure Services
Prerequisite(s): CIST 110 Operating Systems and Becoming a Power User.
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will learn infrastructure services that keep organizations up and running, typical cloud infrastructure setups,how to use industry tools to manage computers, user information, and user productivity. (Apportionment)
CIST 120 IT Security: Defense Against the Digital Dark Ages
Prerequisite(s): CIST 115 System Administration and IT Infrastructure Service.
This course is part of a series that aims to prepare students for a role as an entry-level IT Support Specialist. Students will learn about IT security concepts, tools, and best practices. (Apportionment)
WFPR 100 18-180 Hours Career Skills and Resource Lab
Free, flexible scheduling to complete and receive help on homework and training on computer, industry related and employability skills. (Apportionment)
WFPR 101 36 Hours Virtual Career Skills and Resource Lab
Lab designed for online students to have access to seminars, assistance, and resources related to Career Technical Education and/or employment skills. (Apportionment)