Business Information Worker II

Certificate of Completion

Program: 3P41620

The Business Information Worker II (BIW II) certificate is designed, as the second level in a series of certificate options, to prepare students for office and administrative support in a variety of fields or businesses. Students can be expected to learn the following: basic computer application skills, including QuickBooks, Access, and PowerPoint, fundamentals of electronic record keeping, and introduction to customer relation management. With a solid foundation in QuickBooks and Microsoft Access and PowerPoint, students will be better prepared to meet the workforce demands of today’s business environment. Students completing this program will be eligible to take the Microsoft Office Specialist (MOS) certifications in Access and PowerPoint.  Prerequisites: Completion of Business Information Worker I certificate.

To earn a certificate, students complete the required and elective courses as listed with a grade of P (pass). The exception is for WFPR 100 and/or WFPR 101 courses. If those courses are required or listed as an elective, students will not receive a grade and instead must complete at least 36 hours in either WFPR 100 or WFPR 101. For programs/courses that allow credit for prior learning, at least 75% of all course work must be completed at North Orange Continuing Education.

Required Core Courses (276 Hours)
COMP 685 Computer Keyboarding - Beginning36
OTEC 100 Office Essentials24
OTEC 105 Microsoft Outlook Fundamentals12
BMGR 415 Written Communications for Business18
OTEC 110 Business Math for Office Technology24
OTEC 230 Electronic Records Management54
BMGR 431 Finance for the Non-Financial Manager18
OTEC 225 MS Office Integrated Projects36
COMP 650 Quickbooks Fundamentals for Financial Office Applications36
OTEC 111 Customer Relation Management (CRM), Introduction18
Required - Computer Concepts and Applications I and II (Hours 96)
Select One option from the following: Options 1, 2 or 396
OPTION 1 - Computer Concepts and Applications I and II
Computer Concepts and Applications I36
Computer Concepts and Applications II60
OPTION 2 - Computer Concepts and Applications I and II
Computer Concepts and Applications I36
Computer Concepts and Applications II A20
Computer Concepts and Applications II B20
Computer Concepts and Applications II C20
OPTION 3 - Computer Concepts and Applications I and II
Computer Concepts and Applications IBEST96
Required - Computer Concepts and Applications III (36 Hours)
Select One option from the following: Options s 4 or 536
OPTION 4 - Computer Concepts and Applications III
Computer Concepts and Applications III36
OPTION 5 - Computer Concepts and Applications III
Computer Concepts and Applications III A18
Computer Concepts and Applications III B18
Electives Courses (30-36 Hours)
Must choose 1 or 3 Courses30-36
Computer Keyboarding - Mastery I30
Career Skills and Resource Lab36
Virtual Career Skills and Resource Lab36
Total Hours438-444

Option 1 and Option 4

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 21036
OTEC 10024OTEC 21160
OTEC 11024BMGR 41518
OTEC 10512 
 96 114
Second Year
First SemesterHoursSecond SemesterHours
OTEC 21236OTEC 22536
OTEC 23054BMGR 43118
COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36COMP 65036
 OTEC 11118
 120-126 108
Total Hours 438-444

Option 1 and Option 5

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 21036
OTEC 10024OTEC 21160
OTEC 11024BMGR 41518
OTEC 10512 
 96 114
Second Year
First SemesterHoursSecond SemesterHours
OTEC 20518OTEC 22536
OTEC 20618BMGR 43118
OTEC 23054COMP 65036
COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36OTEC 11118
 120-126 108
Total Hours 438-444

Option 2 and Option 4

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 21036
OTEC 10024OTEC 20020
OTEC 11024OTEC 20120
OTEC 10512OTEC 20220
 BMGR 41518
 96 114
Second Year
First SemesterHoursSecond SemesterHours
OTEC 21236OTEC 22536
OTEC 23054BMGR 43118
COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36COMP 65036
 OTEC 11118
 120-126 108
Total Hours 438-444

Option 2 and Option 5

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 21036
OTEC 10024OTEC 20020
OTEC 11024OTEC 20120
OTEC 10512OTEC 20220
 BMGR 41518
 96 114
Second Year
First SemesterHoursSecond SemesterHours
OTEC 20518OTEC 22536
OTEC 20618BMGR 43118
OTEC 23054COMP 65036
COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36OTEC 11118
 120-126 108
Total Hours 438-444

Option 3 and Option 4

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 21236
BMGR 41518OTEC 23054
OTEC 10024COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36
OTEC 10512 
OTEC 11024 
OTEC 21596 
 210 120-126
Second Year
First SemesterHours 
OTEC 22536 
BMGR 43118 
COMP 65036 
OTEC 11118 
 108 
Total Hours 438-444

Option 3 and Option 5

First Year
First SemesterHoursSecond SemesterHours
COMP 68536OTEC 20518
BMGR 41518OTEC 20618
OTEC 10024OTEC 23054
OTEC 10512COMP 510, WFPR 100, or WFPR 101 (Electives Courses - Must Choose 1)30-36
OTEC 11024 
OTEC 21596 
 210 120-126
Second Year
First SemesterHours 
OTEC 22536 
BMGR 43118 
COMP 65036 
OTEC 11118 
 108 
Total Hours 438-444

BMGR 415 18 Hours Written Communications for Business

Provides extensive hands-on experience with all types of written business communications including letters, resumes, cover letters, memos, and reports. (Apportionment)

BMGR 431 18 Hours Finance for the Non-Financial Manager

This course introduces students to the basics of business finance for the non-financial manager. Financial statements will be covered along with discussions on sales and expenses, assets and liabilities, budgeting and planning, and financial analysis. (Apportionment)

COMP 510 30 Hours Computer Keyboarding - Mastery I

Prerequisite(s): The student must be able to key 35 net words per minute (nwpm) timed writing or have completed COMP 685 Computer Keyboarding - Beginning with a pass grade.

The first of two keyboarding courses designed to increase keying speed and accuracy to employment levels of 50+ nwpm. (Apportionment)

COMP 650 36 Hours Quickbooks Fundamentals for Financial Office Applications

Teaches students the basics of using the QuickBooks software to develop customized financial application for business. The course covers special techniques for reducing data entry time, eliminating errors and getting consistent results. Upon completion students will understand the basics of QuickBooks to simplify financial tasks. (Apportionment)

COMP 685 36 Hours Computer Keyboarding - Beginning

Stop hunting and pecking at the keyboard with this short course. Learn the keyboard layout to build speed and accuracy. Course covers proper technique at the computer keyboard as well as 10-key keyboarding. Textbook Required. (Apportionment)

OTEC 100 24 Hours Office Essentials

A course that prepares students for an entry-level position in an office. Includes units on the office environment, becoming a professional, work ethics, and several elements of customer service. Textbook Required. (Apportionment)

OTEC 105 12 Hours Microsoft Outlook Fundamentals

This course introduces students to Microsoft Outlook. Students will learn how to organize and manage emails, schedule appointments, create and manage task and contact records, and customize Outlook. (Apportionment)

OTEC 110 24 Hours Business Math for Office Technology

Provides coverage of personal and business-related mathematics as well as reviewing the basic operations of arithmetic. (Apportionment)

OTEC 111 18 Hours Customer Relation Management (CRM), Introduction

This course introduces students to customer relationship management (CRM) and its application in marketing, service, and sales. Topics will include CRM strategies aligned with business processes with using people, technology, and knowledge. The use of CRM to optimize acquisitions, customer growth and retention, gain a competitive advantage, and maximize profit. (Apportionment)

OTEC 200 20 Hours Computer Concepts and Applications II A

Advisory: OTEC 200 is designed for individuals wanting to learn/enhance specific skills.

If you are interested in the Business Information Worker certificate, OTEC 211 Computer Concepts and Applications III is recommended. This course is designed for students who wish to focus on specific areas within the Computer Concepts and Applications II. Part II A introduces students to fundamental workforce skills on the Internet, digital ethics and awareness, cloud computing and Windows. (Apportionment)

OTEC 201 20 Hours Computer Concepts and Applications II B

Advisory: OTEC 201 is designed for individuals wanting to learn/enhance specific skills.

If you are interested in the Business Information Worker certificate, OTEC 211 Computer Concepts and Applications II is recommended. This course is designed for students who wish to focus on specific areas within the Computer Concepts and Applications II. Part II B introduces students to Microsoft Word. (Apportionment)

OTEC 202 20 Hours Computer Concepts and Applications II C

Advisory: OTEC 202 is designed for individuals wanting to learn/enhance specific skills.

If you are interested in the Business Information Worker certificate, OTEC 211 Computer Concepts and Applications II is recommended. This course is designed for students who wish to focus on specific areas within the Computer Concepts and Applications II. Part II C introduces students to fundamental workforce skills in Microsoft Excel. (Apportionment)

OTEC 205 18 Hours Computer Concepts and Applications III A

Advisory: OTEC 205 is designed for individuals wanting to learn/enhance specific skills.

If you are interested in the Business Information Worker certificate, OTEC 212 Computer Concepts and Applications III is recommended. This course serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workplace. Part III A introduces students to fundamental workforce skills in Microsoft Access. The course will help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications. (Apportionment)

OTEC 206 18 Hours Computer Concepts and Applications III B

Advisory: OTEC 206 is designed for individuals wanting to learn/enhance specific skills.

If you are interested in the Business Information Worker certificate, OTEC 212 Computer Concepts and Applications III is recommended. This course serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workplace. Part III B introduces students to fundamental workforce skills in Microsoft PowerPoint. The course series will help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications. (Apportionment)

OTEC 210 36 Hours Computer Concepts and Applications I

This is the first course in a series of three courses that serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workforce. Part I introduces students to fundamental workforce skills in computers and information processing; hardware; system software; networks, security, and privacy; troubleshooting and maintenance; and application software. The course series will help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications. Textbook Requirement. (Apportionment)

OTEC 211 60 Hours Computer Concepts and Applications II

Prerequisite(s): OTEC 210 Computer Concepts and Applications I and COMP 685 Beginning Keyboarding or Pass the Keyboarding Challenge Exam at a rate of 35 net words a minute with five or fewer errors per minute on a 5-minute timed writing.

This is the second course in a series of three courses that serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workforce. Part II introduces students to fundamental workforce skills in the internet, digital ethics and awareness, cloud computing, Windows, Microsoft Word, and Microsoft Excel. The course series will help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications. (Apportionment)

OTEC 212 36 Hours Computer Concepts and Applications III

Prerequisite(s): OTEC 211 Computer Concepts and Applications II.

This is the third course in a series of three courses that serves as a foundation for working in the office environment and focuses on the entry level skills students need to succeed in the workforce. Part III builds on the foundations learned in parts I and II and introduces students to fundamental workforce skills in Microsoft Access and Microsoft PowerPoint. The course series will help prepare students for the Microsoft Office Specialist (MOS) and IC3 Digital Literacy certifications. (Apportionment)

OTEC 225 36 Hours MS Office Integrated Projects

Prerequisite(s): OTEC 211 Computer Concepts and Applications II and OTEC 212 Computer Concepts and Applications III.

This course is designed to apply knowledge and skills gained from Computer Concepts and Applications II and III to the business environment by giving students the opportunity to work in real world simulations. This is the capstone course for those students completing the Administrative Professional certificate program. (Apportionment)

OTEC 230 45-54 Hours Electronic Records Management

Prerequisite(s): OTEC 100 Office Essentials.

This course introduces the fundamentals of traditional and electronic records and information management. Topics include the principles of records and information management (RIM) such as the roles within the RIM environment, the selection of filing systems and the major types of indexing (alphabetic, subject, numeric, and geographic filing systems) along with the selection of systems, equipment, and supplies; design, control, and maintenance of inactive records will be identified. (Apportionment)

WFPR 100 18-180 Hours Career Skills and Resource Lab

Free, flexible scheduling to complete and receive help on homework and training on computer, industry related and employability skills. (Apportionment)

WFPR 101 36 Hours Virtual Career Skills and Resource Lab

Lab designed for online students to have access to seminars, assistance, and resources related to Career Technical Education and/or employment skills. (Apportionment)