Advanced Airline Customer Services Certificate

PROGRAM CODE: 1C21124
Financial Aid Eligible

The Advanced Airline Customer Services Certificate provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this certificate will develop an advanced understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline. To earn this certificate, complete the required courses as listed with a grade of C or better. At least 50% of all major course work must be completed at Cypress College. This certificated requires a total of 35 units.

Required Courses (27 units):
ATC 101 CIntroduction to Travel Careers3
ATC 102 C Career Communication and Portfolio3
ATC 174 CDestin Americas and Europe3
ATC 175 C Destinations - Africa and Pacific3
ATC 182 CCultural Tourism3
or ATC 256 C Crew Resource Management
ATC 183 CCust Care - Airline Travel3
or ATC 274 C Passenger Services and Safety
ATC 192 CAirline Reservations - SABRE3
ATC 270 CAirline Operations3
ATC 271 CAirport Operations3
Electives: To complete all major course requirements, students must complete 8 elective units from the list below (if not already taken as a required course) (8 units)8
ATC 112 C
Homeland Security3
ATC 116 C
 Aviation and Transportation Security3
ATC 118 C
Disaster Preparedness Response3
ATC 132 C
Private Pilot4
ATC 182 C
Cultural Tourism3
ATC 183 C
Cust Care - Airline Travel3
ATC 196 C
Flight Simulator Private Pilot2
ATC 256 C
Crew Resource Management3
ATC 274 C
 Passenger Services and Safety3
ATC 278 C
Public Relations3
ATC 295 C
 Aviation and Travel Internship3
ATC 298 C
 Aviation and Travel Seminar0.5-12
ATC 299 C
Independent Study0.5-2
Total Units35

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