Advanced Airline Customer Services Certificate


The Airline Customer Services Program provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this certificate will develop an advanced understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline.To earn this certificate, complete the required courses as listed with a grade of C or better. At least 50% of all major course work must be completed at Cypress College.

Required Courses are listed in numeric sequence (27 units):
ATC 101 CIntroduction to Travel Careers3
ATC 102 CCareer Communication/Portfolio3
ATC 174 CDestinations: Americas/Europe3
ATC 175 CDestinations: Africa/Pacific3
ATC 182 CCultural Tourism3
or ATC 256 C Crew Resource Management
ATC 183 CCustomer Care: Airline/Travel3
or ATC 274 C Passenger Services and Safety
ATC 192 CAirline Reservations: SABRE3
ATC 270 CAirline Operations3
ATC 271 CAirport Operations3
Electives: To complete all major course requirements, students must complete 8 elective units from the list below (if not already taken as a required course) for a total of 35 units:8
Homeland Security3
Aviation/Transportation Security3
Disaster Preparedness/Response3
Private Pilot4
Cultural Tourism3
Customer Care: Airline/Travel3
Flight Simulator Private Pilot1
Crew Resource Management3
Passenger Services and Safety3
Public Relations3
Aviation/Travel Internship3
Aviation/Travel Seminar0.5-12
Independent Study0.5-2
Total Units35