Advanced Airline Customer Services Certificate

PROGRAM CODE: 1C21124

The Advanced Airline Customer Services Certificate provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career as a reservations agent, gate agent, ticket agent, or customer services manager. Students completing this certificate will develop an advanced understanding of the airline industry and the safety, security, and service requirements necessary to work in customer services for a major airline. To earn this certificate, complete the required courses as listed with a grade of C or better. At least 50% of all major course work must be completed at Cypress College. This certificated requires a total of 35 units.

Required Courses (27 units):
ATC 101 CIntroduction to Travel Careers3
ATC 102 C Career Communication and Portfolio3
ATC 174 C Destinations - Americas and Europe3
ATC 175 C Destinations - Africa and Pacific3
ATC 182 CCultural Tourism3
or ATC 256 C Crew Resource Management
ATC 183 C Customer Care - Airline and Travel3
or ATC 274 C Passenger Services and Safety
ATC 192 CAirline Reservations - SABRE3
ATC 270 CAirline Operations3
ATC 271 CAirport Operations3
Electives: To complete all major course requirements, students must complete 8 elective units from the list below (if not already taken as a required course) (8 units)8
Homeland Security3
Aviation and Transportation Security3
Disaster Preparedness Response3
Private Pilot4
Cultural Tourism3
Customer Care - Airline and Travel3
Flight Simulator Private Pilot2
Crew Resource Management3
Passenger Services and Safety3
Public Relations3
Aviation and Travel Internship3
Aviation and Travel Seminar0.5-12
Independent Study0.5-2
Total Units35

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